Privacy Policy

Personal Information:

• • Account Information: Name, email address, password, and profile preferences
• • Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
• • Profile Data: Language preferences, learning goals, and account settings

Usage Information:

• • Learning Data: Texts you read, words you look up, vocabulary progress, and study statistics
• • Content: Articles and texts you import or save to your library
• • Technical Data: IP address, device information, browser type, and usage patterns
• • Cookies: Small data files that help us improve your experience

Communications:

• • Customer support inquiries and correspondence
• • Feedback and survey responses
• • Email communications and newsletter subscriptions

We use your personal information for the following purposes, in accordance with the Australian Privacy Principles:

Service Provision:

• • To provide and maintain our language learning platform
• • To process translations and provide learning assistance
• • To track your learning progress and customize your experience
• • To sync your data across devices

Account Management:

• • To create and manage your user account
• • To process subscription payments and billing
• • To provide customer support and respond to inquiries
• • To send important account and service notifications

Service Improvement:

• • To analyze usage patterns and improve our platform
• • To develop new features and enhance user experience
• • To troubleshoot technical issues and maintain security
• • To conduct research and analytics (using aggregated, anonymized data)

Communication:

• • To send you updates about our service (with your consent)
• • To deliver promotional content and newsletters (you can opt out anytime)
• • To notify you of changes to our terms or policies

For our European users, we process your personal data based on the following legal grounds:

• • Contract Performance: To provide our service as agreed in our Terms of Service
• • Legitimate Interests: To improve our service, ensure security, and conduct business analytics
• • Consent: For marketing communications and non-essential cookies (you can withdraw consent anytime)
• • Legal Compliance: To comply with applicable laws and regulations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

• • Payment processors (Stripe) for subscription billing
• • Cloud hosting providers (AWS/Google Cloud) for data storage
• • Translation APIs for language processing services
• • Customer support tools for providing assistance
• • Analytics providers for service improvement (anonymized data only)

Legal Requirements:

• • When required by law, court order, or government investigation
• • To protect our rights, property, or safety, or that of our users
• • To enforce our Terms of Service or investigate violations

Business Transfers:

In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new entity, subject to the same privacy protections.

Security Measures:

• • Industry-standard encryption for data transmission and storage
• • Secure authentication and access controls
• • Regular security audits and monitoring
• • Limited access to personal data on a need-to-know basis
• • Secure backup and disaster recovery procedures

Data Retention:

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. When you delete your account, we will delete your personal data within 30 days, except where we are legally required to retain certain information.

International Data Transfers:

Your data may be processed and stored outside Australia, including in the United States and European Union. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

Under Australian Privacy Law and GDPR (for EU residents), you have the following rights:

Access and Portability:

• • Request access to your personal information
• • Receive a copy of your data in a portable format
• • View and download your learning data through your account

Correction and Updates:

• • Correct inaccurate or incomplete personal information
• • Update your profile and preferences through your account settings

Deletion and Restriction:

• • Request deletion of your personal data ("right to be forgotten")
• • Restrict how we process your information in certain circumstances
• • Delete your account and associated data

Consent and Objection:

• • Withdraw consent for marketing communications
• • Object to processing for direct marketing
• • Opt out of non-essential cookies

To exercise these rights, please contact us at privacy@mylang.app or through your account settings. We will respond to your request within 30 days (or as required by applicable law).

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

Types of Cookies We Use:

• • Essential Cookies: Required for the website to function properly
• • Performance Cookies: Help us understand how you use our service
• • Functionality Cookies: Remember your preferences and settings
• • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies:

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect the functionality of our service.

In accordance with Australian Privacy Law and GDPR, we have procedures in place for handling data breaches:

• • We will notify the relevant authorities within 72 hours of becoming aware of a qualifying breach
• • We will inform affected users without undue delay if the breach poses a high risk to their rights
• • We maintain detailed incident response procedures and conduct regular security assessments
• • We will provide clear information about the breach, its impact, and steps we're taking to address it

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will:

• • Post the updated policy on our website with a new "Last Updated" date
• • Notify you via email for material changes
• • Obtain your consent where required by law
• • Maintain previous versions for your reference

Your continued use of MyLang after changes become effective constitutes acceptance of the updated policy.